Q: What ways of payment does SafeDeal accept?
A: SafeDeal accepts the following ways to pay:
1. credit cards (VISA, MASTERCARD);
2. bank transfer;
3. banker's draft;
4. bill of exchange.

The money must be paid net of the sending and receiving costs, any mistakes made in transfering the money can cause delays and further expenses.

Payments must be made payable to SafeDeal Please use a current account wich is in the same currency as agreed on the transaction.

If the payment is made by credit card, the User must be the credit card holder. All payments made by credit card must be in Euro, to find out the conversion you can use The Universal Currency Converter web site.

To know our fee click here.

For further information refer to the arrangements in SafeDeal's Service Terms.

Q: Who pays SafeDeal's! service fees?
A: The cost of the service can be paid by the Buyer, the Seller, or divided between them both. The Buyer and the Seller will come to an agreement, at the beginning of the transaction proceedings, on who will pay for the service. The Buyer is responsible for the payment when the goods are returned, without considering the person who had taken on the responsibility of the payment at the beginning of the transaction.

Q: When do I pay?
A: The Buyer will be asked to transfer the payment once all the points of the transaction are agreed on by both parties. The payments are net of the sending and receiving costs. To check the amount to be sent we advise you to open the transaction page and refer to the main entry "Total debit".

Q: When will the payment be charged to my credit card?
A: The payment will be charged to the Buyer's credit card when he/she send a fax with the details required to confirm the payment. When the Buyer receives the monthly bank account statement, it will show that SafeDeal had cashed the payment (please take note that SafeDeal has to receive the payment from the Buyer before asking the Seller to send the goods).

Q: How and when is the Seller paid?
A: SafeDeal will pay the Seller with a cheque or a bank transfer, after the goods have been received, when the Buyer expresses his/her aproval of the purchase, or after the time agreed on for the Inspection Period is over. We would like to remind the Seller that the expenses of sending and receiving the money will be charged to the consignee.

There is a Euro 5,00 banking charge for bank transfers sent within the European Union.

Bank transfers sent in other currencies than EUR or any bank transfers sent from a Non European Union country will be charged EUR 17,50 for the banking expenses.

The bank charge for any cheque either sent abroad or in other currencies than EUR is 25,00 Euro

These charges will be deducted from the total amount that the Seller should receive.

For information send a mail to our Customer Service.

Q: Can I be reimbursed SafeDeal's service fees if I return the goods?
A: No, once SafeDeal has received the payment from the Buyer, the service fees are non reimbursable.